Frequently Asked Questions
The front caster arms are staying in the air. Why is this?
Please contact tech support to inspect and confirm that your suspension was set up correctly for your seat depth and configuration.
When using the lift function, the lift is stopping. In order for the lift to work again, the joystick has to be released first and then pushed/pulled again. How is this rectified?
If the chair has an R-NET control system, it is possible to increase the actuator Up Current Limit. On the PC programming software, go to Seating > Intelligent Seating Module > Channels > Up Current Limit. Under 'Channel 3', change the up current limit from 5 amps to 5.5 amps. If the chair has VR2 controls, the "Actuator 1 End Force" can be modified, however this one only goes up to 5 amps.
Is the power chair crash tested with an EZ Lock docking system?
What is the lower leg length range that is available on the leg rests? (Separate powered, manual and standard leg rests, not center mount)
The lower leg length range is 360 - 530 mm (14.17" - 20.87").