2021-07-28

Sunrise Medical prioritizes the safety of our end users. In honoring this commitment, we have made the decision to issue a Voluntary Field Safety Notification in response to a small number of incidents (<0.02%) involving ZIPPIE® Voyage® Early Intervention Strollers where the seats have unexpectedly fallen after inadequate attachment to the stroller base, resulting in injuries to children.

To date, there have been two serious injuries (requiring sutures), but no deaths and we are taking actions to minimize any future risk of injuries.

Full details of the Voluntary Field Safety Notice are available below including details to arrange delivery of a Safety Tether Kit that can be applied on the ZIPPIE® Voyage® Early Intervention Strollers which should, if used properly, prevent any future incidents of injury by preventing the seating system from falling to the ground in the event of inadequate attachment.

For the official Field Safety Notice Consumer Letter, please click the link for your model:

ZIPPIE® Voyage® Stroller
Serial No. starts with "ZV-"
Model No. EIZ14

ZIPPIE® Voyage® Stroller
Serial No. starts with "ZV1-"
Model No. EIZ16

ZIPPIE® Voyage® Stroller
Serial No. starts with "ZV18-"
Model No. EIZ18

In the meantime, we are asking ZIPPIE® Voyage® Early Intervention Stroller owners to perform one of the following recommendations:

  1. Choose to stop using the ZIPPIE® Voyage® Early Intervention Stroller until a Safety Tether Kit has been provided to you and you have installed the safety tether.
    OR
  2. If you elect to continue to use the ZIPPIE® Voyage® Early Intervention Stroller (before you receive your Safety Tether Kit and have installed the safety tether) and you ordered your ZIPPIE® Voyage® with a transit option, you can use the transit strap to securely attach the stroller seat to the stroller handle. The transit strap may function to prevent the seat, if inadequately attached to the stroller base, from falling to the ground. However, the transit strap is not intended to be a replacement for the safety tether that we will be providing to you. You should install the safety tether when you receive it.
    OR
  3. Experienced users who do not have the transit option on their stroller may choose to continue to use the ZIPPIE® Voyage® (before you receive your Safety Tether Kit and have installed the safety tether), but you must ensure that the stroller seat is securely attached to the stroller base before every use (following the instructions shown in the Owner's Manual). Please make sure that these steps are performed each and every time you attach the seat.

In order to request your Safety Tether Kit, please reach out to Stericycle (agency acting on behalf of Sunrise Medical) to request your Safety Tether Kit between the hours of 8 am and 5 pm Central Time.

Phone: 1-866-664-1407
Email: sunrisemed4787@stericycle.com
FAX: 1-866-215-7203
Mailing Address: Stericycle, 6026 Lakeside Blvd., Indianapolis, IN 46268

About Sunrise Medical: Committed to improving people's lives, Sunrise Medical is a world leader in the innovation, manufacture, and distribution of advanced assistive mobility devices and solutions. Distributed in more than 130 countries under its own 17 proprietary brands, the key products include manual and power wheelchairs, e-mobility products, motorized scooters, seating & positioning systems, and daily living aids. Operating in 18 countries, Sunrise Medical group is headquartered in Malsch, Germany and employs over 2,200 associates worldwide.