Can you replace the fuse in the battery?
Yes, this can be replaced with a fuse of the same specification.
Link to this FAQ
Can you replace the fuse in the charger?
No. The fuse in the charger cannot be replaced. Do not attempt to open the housing, as an electrical shock may occur. Please replace the entire charger by contacting your local dealer.
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Can you shorten (cut) the docking arms?
No. Please do not attempt to shorten or cut the docking arms. Complete docking arms or only tubes are available as spare parts.
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Can the R20 be used on soft or uneven ground?
The use of the R20 is not recommended on soft or uneven ground. It may be possible if the R20 can generate enough grip (e.g., extra load, low rolling resistance). Use on cobblestone pavement is possible, but we do not recommend use on very dry, sandy, or extremely uneven ground.
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Is it possible to replace the R20's tire?
What is the transport weight of the R20?
The transport weight is 5.2 kg including battery and 3.7 kg with the battery removed.
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Which docking system will be used for various wheelchair models?
Docking A (screwed version): Used in general for active chairs. The advantages include lower weight impact, easy assembly, and no positioning.
Docking B (clamped version): Used in general for all other chairs, including chairs from other manufacturers.
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How do I arrange a service for my product?
Please contact the authorized Sunrise Medical dealership where you bought the product from. If you cannot remember or need an alternative dealership, please contact us.
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I need advice on a problem with my Sunrise Medical product. Who can I contact?
Your first point of call with any problem should be the authorized Dealership where you bought your Sunrise Medical product from. Can't remember? Please contact us and we'll try to help.
Link to this FAQ
I need an owner's manual or other documentation for a product. Where can I download it?
My product needs a repair. Who do I contact?
Your first point of call for any product repairs is the authorized Sunrise Medical dealership where you purchased your product from. If you can't remember, please contact us.
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I have a Sunrise Medical product that I no longer need - can you collect it?
Unfortunately we are only the manufacturer and do not take products back. You could however consider donating the product to a charity.
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Where can I buy spare parts?
Spare parts are available via our network of authorized dealerships. Please contact us to find your nearest one. Unfortunately we cannot sell spare parts directly.
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What is the warranty length of my product?
Can I buy a product direct from Sunrise Medical?