Can I order self-designed spoke guards?
Yes, self-designed spoke guards can be ordered through Built-4-Me. However, the image must first be approved, and copyrighted images cannot be used without written permission of the author. The image must also be at least 55 cm in diameter and a minimum resolution of 150 dpi. The color format should be RGB and be saved as a .jpeg, .pdf or .gif. Please note that spoke guards can not be ordered for 12", 16", or 28" drive wheels, or with Spinergy, MAG, or Spider Wheels.
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Can the backrest height be adjusted?
Yes, by raising and lowering the push handles in the rear side frame one can adjust the back height.
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Can I get my wheelchair in different colors?
Yes you can! You can find the list of available colors on the product's order form. If you're looking for something more unique, our Built-4-Me team can help supply a product to your specific needs.
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What wheelchair cushions are available?
There are a number of different wheelchair cushions available for our products. You can view our complete range of JAY wheelchair cushions online. For the best comfort we advise you to contact your nearest authorized Sunrise Medical dealership.
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I need a product with a modifiable option that's not on the order form. Can you provide it?
Yes we can! Our Built-4-Me team are experts in designing and building modified wheelchairs exactly to your requirements. Find out more here.
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Do you rent mobility scooters or wheelchairs?
No, we do not rent products to individuals. However, many of our authorized Sunrise Medical dealerships do. Please contact us to find your nearest one.
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Where can I find the serial number on my wheelchair?
Your serial number is usually found on the frame underneath the seat (or on the cross brace of a folding wheelchair). It will be a white sticker with a barcode and a series of numbers.
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I've scratched the frame of my wheelchair. Do you offer touch-up paint?
Unfortunately we don't. However, nail varnish is an extremely cheap and easy way of fixing any small scratches or blemishes to your wheelchair's frame.
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What is the difference between the Quickie 2 and the Quickie 2 Lite?
The Quickie 2 is only available in a swing-away frame style, the axle plates mount horizontally, and it has a depth-adjustable rear side frame. While the Q2 Lite is available in both swing-away and fixed front frame styles, the axle plates mount vertically and it is designed with a shorter frame height. These design differences mean a lighter frame.
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Can you get the adjustable axle plate on the QX?
No, the QX side frame has the mounting holes drilled into the frame for the fixed axle plate.
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What is the difference between the QX and QXi?
The QX comes with a fixed axle plate with only 0° of camber, while the QXi comes with the option of either the adjustable axle plate (0° or 3° camber) or fixed axle plate. Also, the QXi has more feature options than the QX.
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What is the warranty of the Xtender battery?